At Factory South, we strive to process your order as quickly and carefully as possible.  We strive to process all orders within 24 hours. Once processed we will email you a notification that your items have shipped and provide you with the tracking information. 

We offer the lowest shipping available on all orders.
 

Returns

We gladly accept returns within 7 days of the delivery date.  Items returned to us must be in original, re-sellable condition.  Once the items are back in our possession we will refund your money. 

In order to qualify for a return you must contact us at shaunna@factorysouthco.com so that we can give you specific instructions regarding your return.  We will also provide you with an authorization number to be included in your shipment.  Shipping fees for returned items are the responsibility of the customer. 

If for some reason you are dissatisfied with your purchase, we welcome returns within 7 days of the delivery date for exchange or store credit only. All items should be returned in original, re-sellable unused and unworn condition with all tags and labels attached, in any original packaging (i.e.: shoe boxes or tie boxes) with the invoice. Once the items are back in our possession we will refund your money. We retain the right to refuse any merchandise not returned in the above conditions.

When shipping to us, please use the following address. It is strongly suggested that you insure your package with your shipping provider.

Factory South
817 S. Railroad Ave.
Opelika, AL 36801

Should you have any questions, we are available at 334.787.7688. Give us a ring!

Currency

All orders are processed in US Dollars. The currency converter provided serves as an exchange estimate only.  A currency exchange will occur via your chosen method of payment once the transaction is complete.